Unified Communication (UC) and Collaboration makes this busy environment an agile , flexible and effective way to connect your agents with your customers at anytime from anywhere. In the Insurance arena the communication between all the parties brokers/ agents/ underwriters based upon a unified communication can make the difference on customer satisfaction winning new and create loyalty retention.
Responding quickly to underwriting questions, offering personalized service responding swiftly to claims are key factors to have the best customer service in a very competitive environment.
UC allows Collaboration across a distributed work environment where everyone could work from anywhere ,see the presence ( who is or not available at a particular moment ); Share information immediately , across different departments contributing to a fast paced decision – making process , improve processes, enhance client services and generate more revenue.
Ability to route the call avoiding wait times to the right department or individual.
- Ensureyour agents are always accessible, whether at their desks, on the road, or even at home — enabling them to take calls whenever and wherever they are.
- Your Agents , Your Image: Your Agents could call from their cellphone appearing your Company phone number
- Call Recording: You have the ability to Track and Record every call per extension ,Sales Groups, Customer Service, or all of them automatically or on demand.
- Smart Mobile Extension: Agents are always accessible via their smart phones any place they may be— enabling them to take calls whenever and wherever they are.
- Presence: Your entire office can See who is available or on a meeting , busy , showing a property or may be any other status
- Collaboration: Provide presentations, meeting, have conference calls with your group , from any place they may be.
- Advertising:Track advertising per each property and media published and measure effectiveness and make sure each call generated by an advertising is answered , tracked and recorded
- Integration with most of Insurance Platforms and Outlook.
- Faxes for Everyone
You are able to assign a dedicated Fax to the people or groups you would like.
So your staff can send and receive faxes from their computers.
You may assign a Fax per Department and allow users to access them and send as part of their department.
- International Calling: we offer excellent competitive rates that can be used from any phone
- International Presence : We could provide your office we local numbers in many countries worldwide.
- Internet and Phone Lines: We belong to one of the largest Master Carrier Distributors in the US . That means we have the relationship with Corporate levels within the carriers , Therefore we could offer excellent prices from the main carriers in your area, make our recommendations , and make sure your company gets the right product, the right carrier at the right price.
Disaster Recovery and Redundancy
We have the ability to provide you with a plan that even if there is no electricity and no lines , your staff may receive and make calls . Learn more
There Is an extensive reporting capacity as well as customization reports that can be delivered on a schedule matter to your email
Multisite Office Strategy
These is the area that we are the BEST ! We can integrate other branches to call between extensions, transfer calls from one office to another, add people from other offices to attend calls generated in a different location and the most powerful part …Each Office can become a real time – active redundancy office in case of any local emergencies , so calls can be attended and switched from one location to another.
Saving your current phone infrastructure: you may have the advantage of most of the features even if you would like to keep your current phone infrastructure( after an evaluation of your communication system we may be able to integrate and provide the intelligence and Call Management to your system – We are a Certified Zultys Partner , Award Winning Platform – which we consider in today’s market has the greatest and most advance technology and features against the most renown unified communication platforms)