Welcome to the Support CenterIn order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
What can you open a ticket for?
- A) Creating a Support Ticket
- B) Emergency Service Requests
- C) Request and purchases for additional phone or other devices
- D) Request Quotes
How much will it cost me?
Having a Maintenance Contract
Customers with Maintenance and Support Contract will refer to the original terms and Conditions over that contract, any additional hours or services per month will be charged at the contract rates.
Per Incident Support
Per Hour Cost : $95.00 / Hour ( Minimum 1 Hour and Increments of 30 minutes for all Visits)
Remote Support : $ 50.00 First 30 minutes ( Pre-Pay Only )
Emergency and After Hours Incidents:
Per Hour Cost : $145.00 / Hour ( Minimum 1 Hour and Increments of 30 minutes)
This type of work will be customized per request.
Travel Time and other Fees may apply
For Support Services excluding current customers with Maintenance and Support Contracts , Customers must Pre-Pay for the Services prior the Support Visit or Pay the technician at the time of the service.
Customers that don’t have a Maintenance and Support Contract may take advantage of our Pre-Pay Block of Hours
4 Hours Pre-Pay Block: $300.00
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.