Customers nowadays are well informed before buying a car , many resources are available online, and the market is extremely competitive. To make the difference, a proper communication system can monitor and enhance the entire operation to the next level and stand out from the competition, from the time the potential customers generates the first call or appearance till the ongoing process after buying a car and service it to excel in customer satisfaction, that makes the difference and we can make it happen.
We got the most advance Unified Communications system that makes all the difference between winning a new customer, keeping existing customers and losing business to your competitors.
Your communications system needs to connect customers to the right person immediately with seamless transfers and effective call routing.
Be available, accessible, follow up and deliver the best customer service
Your Advantage……The Customer Connection:
Ability to route the call avoiding wait times to the right department or individual.
- Call Recording:You have the ability to Track and Record every call per extension ,Sales Groups, Customer Service, or all of them automatically or on demand.
- Your Sales Force , Your Image: Your sales peoplecould call from their cellphone appearing your Dealer’s phone number
- Ensure sales and service managers are always accessible, whether at their desks, on the lot, in the showroom, or even at home — enabling them to take calls whenever and wherever they are.
- Smart Mobile Extension: sales and service managers are always accessible via their smart phones at their desks, on the lot, in the showroom, or even at home — enabling them to take calls whenever and wherever they are.
- Service Call Reminders and Follow Up: Keep prospects informed about vehicles they are interested in or contact customers with automated calls for service reminders.
- Automatic DialerCampaign manager: Create campaigns to attract more customers, birthday reminders, promotions, etc
- Advertising:Track advertising per each car and media published and measure effectiveness and make sure each call generated by an advertising is answered , tracked and recorded
The Internal Operation :
- Store and manage customer faxes, e-mails and voice mails in one place for easy retrieval.
Manage Queuing: See current amount of people calling in detail , so in case you need more people answering the phone at that time , you may do so on the fly.
- Integrate with Microsoft Outlook and automotive industry CRM systems such as Dealer Socket to manage customer interactions and increase retention.
- Measure your contact center productivity with pinpoint accuracy and make necessary adjustments in a timely manner.
Disaster Recovery and Redundancy
We have the ability to provide you with a plan that even if there is no electricity and no lines , your staff may receive and make calls . Learn more
There Is an extensive reporting capacity as well as customization reports that can be delivered on a schedule matter to your email
Multisite Office Strategy
These is the area that we are the BEST ! We can integrate other branches to call between extensions, transfer calls from one office to another, add people from other offices to attend calls generated in a different location and the most powerful part …Each Office can become a real time – active redundancy office in case of any local emergencies , so calls can be attended and switched from one location to another.
Saving your current phone infrastructure: you may have the advantage of most of the features even if you would like to keep your current phone infrastructure( after an evaluation of your communication system we may be able to integrate and provide the intelligence and Call Management to your system – We are a Certified Zultys Partner , Award Winning Platform – which we consider in today’s market has the greatest and most advance technology and features against the most renown unified communication platforms)